Return & Exchange Policy

At Auriwells, we strive to deliver high-quality products and ensure customer satisfaction. Please read our return and exchange policy carefully before making a purchase.

🔁 Exchange Policy

  • To initiate an exchange, you must contact our Customer Support Team within 3 days of receiving your order.
  • Requests made after 3 days will not be entertained.

Exchange is only applicable in the following cases:

  • You received a wrong product
  • You received a damaged product
  • A reverse pick-up service is available within 7–8 days in selected areas only.
  • Please confirm with our support team whether your location is eligible for reverse pick-up.

If reverse pick-up is not available in your area:

  • You will be required to self-ship the product to our provided return address.
  • In case of company error (wrong/damaged product), we will bear the shipping cost.

🔄 Return Policy

  • The product must be unused, unopened, and in its original sealed packaging.
  • Returns must be requested within 3 days of delivery.

Important:

  • Due to hygiene and safety reasons, opened or used cosmetic products are not eligible for return.
  • Instead of a monetary refund, customers will receive a store voucher equivalent to the product value.

🎟️ Voucher Terms

  • The voucher will be valid for 30 days from the date of issue.
  • The voucher is non-transferable and cannot be converted into cash.
  • It can be used on your next purchase on our website.

❌ Non-Returnable / Non-Exchangeable Items

We do not accept returns or exchanges in the following cases:

  • Used or opened products
  • Products without original packaging
  • Items damaged due to misuse or handling by the customer
  • Discounted or sale items (if applicable)

📸 Proof Requirement

To process your request, you must provide:

  • Order number
  • Clear images or video showing the issue (damaged/wrong product)

🚚 Shipping Charges

  • Delivery charges are non-refundable.
  • For approved exchanges due to our error, shipping costs will be covered by us.

⏳ Processing Time

  • All return and exchange requests are processed within 3–5 working days after product inspection.

⚖️ Company Rights

  • We reserve the right to accept or reject any return/exchange request if it does not meet our policy conditions.

📞 Contact Us

For any return or exchange requests, feel free to contact us:

  • Email: info@auriwells.com

💚 Customer Commitment

We are committed to providing you with the best quality products and a smooth shopping experience. Your trust means everything to us.